'How to Sessions...' - OneVu and OpenProcess

Starting on Monday 15th March and running through until July, we are hosting 25-minute OneVu and OpenProcess 'How to...’ sessions showcasing the new features and benefits of the latest release. 

The new version is a significant upgrade and provides significant new value to enhance your digital offering. 

Hosted by Jackie Gill, each session will focus on one of the features below: 

OneVu 

• My Account Dashboard – citizen personalisation of their OneVu dashboard  - Access recording here
• Sign-up Enhancements - allows citizens to create an account solely using a mobile phone  - Access recording here
• Banners - provides the ability to add and dynamically update service-specific updates  - Access recording here
• Citizen Timeline - gives citizens and staff a complete single view of council interactions 
• Progress Tracking - Easy and intuitive to configure, it allows citizens to select their preferred channel for notifications 
• Family & Friends – assigns secure access to family members, friends, as well as mediated access e.g., carers, welfare officers, etc. 
• Privacy Statements - allows you to add privacy statements for the citizen to agree to at the point of account creation and when linking their account to a specific service area 
• System Audit Trail - enables you to filter and see when changes are made and by whom 

Open Process 

• New Delivery Methods - provides the ability to add four new types: SMS and Email, via GOV.UK Notify; Facebook Messenger; and WhatsApp) 
• Two Way Communication - enables councils and citizens to interact via the four new delivery methods and for messages to be added back to the OpenProcess notes timeline 
• Search with a mobile number –this allows you to search for citizens using that information 

At the end of the session, there will be a Q&A. 

To find out the dates, times, topics and to register for the sessions click here